Communicate with your drivers about the proper processes to achieve your team’s goals. Ensuring they understand your expectations and how to meet them is critical for success.

Comments are a great way to share details that arise throughout the workday. Discuss when and where your drivers should look for these details, and use the tips in this article to ensure they never miss an update.

When a Comment is added to a Ticket on the day of service, a notification will appear on the driver's mobile device, provided their notification settings are enabled. Since comments are Ticket-specific, this feature is useful for notes related to a particular Ticket.

Are you currently using the Flag feature? If not, you could Flag Tickets with Comments to alert drivers there is a comment they should pay attention to. Since comments are Ticket-specific, this feature is useful for notes related to a particular Ticket.

This field displays when they open a Ticket. It can be added when creating or editing a Job and will appear on all Tickets under that specific Job.

This field displays when looking at their Ticket list for the day. It can be added when creating or editing a Job and will appear on all Tickets under that specific Job.