Manage user profiles from the Company Team page, where you can create, deactivate, and reactivate profiles. There are two roles a user can be within Dispatcher:
Administrator
Driver
How to Create a New User
If the profile for a prior team member already exists, refer to the instructions on reactivating a user before creating a new profile. You cannot use the same email address for multiple users, as the email address serves as their unique username and is used to reset passwords.
Click Settings
Click Company Team
Click Add Team Member
Fill out the appropriate details
Click Save New Team Member
Send the password you created to the new user. Their email is their username.
Direct drivers to download the Dispatcher.com Mobile App on their device. Driver Training Resources: Dispatcher Video - New Driver Overview and Quick Start Guide for Drivers. |
💡Dispatcher Tip: Download the Dispatcher.com Mobile App on your own device, create a test account, and test tickets to gain a driver’s perspective. This will help determine how to best utilize each field and feature to suit your team’s needs. |
How to Deactivate a User
Deactivating a user will remove their access from Dispatcher. All active tickets assigned to the profile must be closed or reassigned prior to deactivation.
Click Settings
Click Company Team
Click the appropriate user’s profile
Click Deactivate User
How to Reactivate a User
Use this feature to restore all information associated with a former teammate. Since an email address serves as a unique username and is used to reset passwords, you cannot use the same email address for multiple users. Therefore, it’s important to reactivate profiles rather than create new ones.
Click Settings
Click Company Team
Click Show Disabled
Click the appropriate user’s profile
Click Activate User