September 17th, 2024
Customer SMS Communications
Customers will be automatically notified when a service is scheduled, started, and completed—keeping them in the loop every step of the way.
Below are the messages sent per each type and the steps to enable this feature.
On Creation: "Thank you for your order with [Company Name]. Your [Ticket Type] service is scheduled for [Ticket Date]. We'll send another text when we're on our way! Text "STOP" to opt out."
Enroute: "Heads up! We're on our way to service your [Asset Type]. Please ensure the designated area is clear for easy accessibility. Text "STOP" to opt out.
On Complete: "[Ticket Type] service completed! Thank you for choosing [Company Name]. Text "STOP" to opt out."
Enable Customer Communications Today:
Click Settings
Click Company Settings
Click SMS Settings
Click Enable SMS
Check the appropriate message types: On Creation, Enroute, and On Complete to be sent per each Ticket Type
Once enabled, messages will be sent to the primary and secondary contacts of the Job. Customize which Accounts and Jobs receive updates by disabling notifications if needed.
June 20th, 2024
Manage Credit Cards at Account Level
Add and nickname credit cards at any time, storing the information as soon as you collect account and service details.
May 15th, 2024
Pay Now Link Live
Customers can pay their invoices online with a click of a button, eliminating the need for phone calls and manual credit card entries. It’s a game-changer for both you and your customers.
Faster Payments: No more waiting for checks or chasing down card numbers. Payments are processed instantly
Improved Customer Experience: Offer your customers a simple, seamless, modern payment option that saves them time and effort
Reduced Errors: Eliminate typos and misheard numbers with automated online payments
January 9th, 2024
Admin Features Now Available on Dispatcher.com Mobile App
Users with an Admin Role can view and manage all Tickets within the Disptacher.com Mobile App. Quickly assign, reassign, and stay on top of Tickets—all on the go from your mobile device!
Please note: Any user with an Admin Role can see all Tickets when they log into the Dispatcher.com app. Check your teammates' roles to ensure the right people have the right access.
January 3rd, 2024
Introducing Dispatcher Invoicing
Reduce the number of steps and system needed to send an invoice with Dispatcher Invoicing.
Send invoices directly from Dispatcher
Customize receipts for Invoices, Payments, and Refunds
Set Net Terms to quickly view if an Invoice is Overdue
Collect and reporting Cash/Check transactions
Include your company's Terms and Conditions in Invoices
Here's a quick video with more details: