Glossary | Dispatcher Training Center

Dispatcher Term	Definition
Account	A unique company or customer that you do business with that houses all jobs, tickets, and invoices associated with it.
Asset	An individual rentable item that your company owns. If you don’t already, we recommend using a system to label your physical assets and use that as the Asset ID.
Asset ID	The unique label used for identifying your individual assets.
Asset Type	The name you use to categorize your assets.
Associated Site	One of your sites that you add to a ticket. For example, you may add a landfill to indicate to a driver where to dump a load.
Billing Status Fee Type	The typical line items you invoice customers for which includes a default dollar amount.
Dispatch	This is where you will see the map of where your dumpsters are located, if you have jobs that need assigned, you can assign them to your drivers.
Fee Type	The typical line items you invoice customers for which includes a default dollar amount.
Invoices	This is where you can create invoices for customers. If you use QuickBooks Online, you can connect Dispatcher to export information from Dispatcher to QuickBooks.
Job	A unique address or location where the tickets will take place.
New Asset	The term used for adding new assets to your inventory within Dispatcher.
Pay Now Link	Invoice setting allowing your customers to pay securely online.
Required Actions	Configure specific steps that must be completed before a specific ticket type can be completed. Drivers will be prompted in the app to complete any outstanding actions upon trying to complete a ticket.
Requirement Options	Require driver to complete a ticket before starting the next one.
Site	A specific location drivers visit everyday that is not a job address, like a transfer station or landfill.
Site Disposal Cost	The amount of money per ton it costs to unload at a site.
Site Type	The category name you use to group all your sites. For example, landfills, container yards, or repair shops.
Status	The description describing if a Ticket is OPen, En Route, Completed, or Canceled.
Ticket	The action that takes place on a job.
Ticket Fee	The line item associated with a specific ticket that will carry over to a customer’s invoice.
Ticket Fee Description	Additional notes associated with Fee Types that will carry over to a customer’s invoice.
Ticket Type	The category of actions you can take on your assets. For example, with dumpsters you may want ticket types like “Drop Off,” “Swap Out,” or “Final Pickup.”